ai agents
Anthropic launches Claude Duet, a proactive AI agent app, as a research preview
The app, built on Claude Opus 5.5, watches connected tools and handles tasks, but asks the user before sensitive steps.
AI agents take over routine support; humans move to complex cases, says Twilio COO
Thomas Wyatt, COO of Twilio, says companies can send simple queries to AI and keep people for harder problems, as first reported by Analytics India Magazine.